Historically, ancient cultures hospitality generally involved welcoming a stranger and offering them food, shelter and safety.
In modern times, hospitality is rarely a matter of protection and survival for the guest and is largely associated with etiquette, entertainment and offering a service.
Cultures and subcultures across the globe offer varying degrees of hospitality with some going out of their way to provide the very best for their guests.
Working in the hospitality industry, you'll find yourself in one of four sectors; Food and beverage, travel and tourism, lodging, and entertainment and recreation.
UK hoteliers are starting to see a resurgence in recent times with 'staycations' becoming more popular than ever due to people's unwillingness to travel far due to the impact of COVID-19.
With so many hotels vying for the same business, how can you set yourself apart from your competitors, creating lasting experiences that directly bring recommendations and repeat bookings?